Refund and Returns Policy

1. Local and International Orders:

At Cliffsole, we offer shipping both locally and internationally, and this Return and Refund Policy applies to all orders.

2. Returns:

We want to ensure your complete satisfaction with your purchase from Cliffsole. If you are not satisfied with your order for any reason, you may request a return within 2 days from the date of delivery. To initiate a return, please contact our customer support team at Contact. Our team will guide you through the return process.

3. Return Conditions:

For a successful return, the following conditions must be met:

• The item must be in its original condition, unused, and in its original packaging.
• You must provide proof of purchase, such as your order number or receipt.
• The return request must be made within the specified time frame.

4. Return Shipping Costs:

Customers are responsible for covering the cost of return shipping for both local and international orders. Cliffsole does not provide prepaid return labels.

5. Refunds:

Upon receiving and inspecting the returned item, we will process your refund. Please allow up to 15 business days for the refund to be completed. The refund will be issued to the original payment method used for the purchase.

6. Non-Refundable Items:

Certain items are non-refundable. These include:

• Items that are not in their original condition or packaging.
• Items damaged after delivery due to customer mishandling.
• Items returned beyond the specified return period.

7. Exchange:

We do not offer direct exchanges. If you wish to exchange an item, you can return the original item and place a new order for the replacement.

8. Lost or Damaged Items:

If your order arrives damaged or goes missing during transit, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund.

9. Contact Us:

For any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at Contact.

By placing an order with Cliffsole, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.